Why do they do this? Not activating certain data on phone?

I got 3 new phones, one kept the same number. For about 2 weeks I went without voicemail because I just assumed that people would leave me voicemail but then I was told by my callers that it wouldn't let them.

I called T-mobile and they said they didn't activate voicemail on any of my 3 phones. WTF!! Good thing I called or else I would have never had voicemail

I have a myfaves plan with 4 phones and my little sister kept complaining about how her phone wouldn't show myfaves and then I found out they forgot to activate that on my sister's phone. I thought my little sister was B/S me, but when I called them they said they forgot to activate it.

good thing my sister barely called anyone or else I would have been screwed!

Just some negative experiences I've had with T-mobile

Did you get these phones vie telesales or in a retail location. Either way that sucks. But dont let that one bad experience deter you from the tmob